Job Description
Join Omaha Tech Solutions Inc.'s award-winning remote team as an IT Support Specialist! We're urgently hiring tech professionals in Omaha, NE to deliver exceptional customer service. Equipment provided - including laptop, peripherals, and software. Enjoy flexible remote work while supporting our enterprise clients with cutting-edge technology solutions. This urgent opening requires immediate availability and offers career growth opportunities in a dynamic tech environment.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain company-provided IT equipment
- Document troubleshooting steps and maintain detailed knowledge base
- Collaborate with cross-functional teams on complex system integrations
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and network troubleshooting
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid Nebraska driver's license (for occasional on-site visits)
- Must have reliable home internet connection