Job Description
Join TechConnect Solutions as a Remote IT Support Specialist and experience the future of work! We provide all necessary equipment including high-performance laptop, dual monitors, noise-canceling headset, and ergonomic peripherals. Enjoy a fully remote position with competitive benefits and career growth opportunities while supporting our Sacramento-based clients.
Why TechConnect Solutions? We're revolutionizing remote work by investing in our team's success. You'll receive comprehensive training, flexible scheduling, and a supportive culture that values work-life balance. Our Sacramento-based team collaborates across time zones while maintaining a cohesive, innovative environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via remote channels
- Diagnose and resolve hardware/software issues on company-provided equipment
- Document all troubleshooting steps and solutions in ITSM system
- Collaborate with cross-functional teams on complex technical escalations
- Proactively monitor systems and implement preventive maintenance
- Train users on new technologies and best practices
- Contribute to knowledge base creation and SOP development
Qualifications
- 3+ years of remote IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently across multiple time zones
- Bachelor's degree in IT or related field preferred
- Valid California driver's license for occasional equipment pickups