Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the future of work with fully provided equipment! We empower our team with cutting-edge laptops, dual monitors, and all necessary software to excel from home. This full-time remote role offers the perfect blend of flexibility and professional growth while serving clients nationwide.
Why TechFlow? We prioritize employee success with competitive compensation, comprehensive benefits, and a culture built on innovation and collaboration. As a remote-first company, we invest in your workspace to ensure peak productivity and work-life balance.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and ticketing systems
- Deploy and configure company-provided equipment to new hires
- Manage security protocols and data protection across distributed systems
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure improvements
- Conduct quarterly equipment audits and upgrades
- Mentor junior support staff on remote best practices
Qualifications
- 3+ years of remote IT support experience
- Proficiency with Windows/macOS, networking, and cloud platforms (AWS/Azure)
- Certifications in CompTIA A+/Network+ or equivalent
- Strong diagnostic skills with remote troubleshooting tools
- Excellent written and verbal communication abilities
- Self-motivated with proven time management skills
- Bachelor's degree in IT or related field preferred
- Experience with VPN setups and endpoint security solutions