Job Description
Join our dynamic team as a Remote IT Support Specialist and enjoy the flexibility of working from home in New Orleans! We provide all necessary equipment including laptop, dual monitors, headset, and ergonomic furniture. As a key member of our tech team, you'll deliver exceptional remote support to clients across the nation while advancing your career in a cutting-edge environment.
We're seeking a tech-savvy professional with a passion for problem-solving and customer satisfaction. This fully remote position offers competitive compensation, comprehensive benefits, and opportunities for growth within a rapidly expanding company.
Responsibilities
- Provide remote technical support via phone, chat, and video conferencing
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain company-provided equipment
- Document all interactions and resolutions in the ticketing system
- Collaborate with senior engineers on complex technical challenges
- Conduct periodic system health checks and preventative maintenance
- Train clients on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency with Windows, macOS, and mobile platforms
- Strong knowledge of networking concepts and security protocols
- Exceptional communication and problem-solving abilities
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Valid Louisiana driver's license for occasional on-site visits