Job Description
Are you a tech-savvy problem solver looking for a career with benefits?
Omaha Digital Systems is hiring a Remote IT Support Specialist to join our growing team. We believe in empowering our remote workforce with the best tools available. We provide all necessary equipment (high-performance laptop, dual monitors, and headset) upon your start date—no out-of-pocket costs for you.
Based in Omaha, NE, we are looking for a dedicated professional to manage technical operations from anywhere in the United States. If you have a knack for troubleshooting and a passion for technology, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues via remote channels.
- Manage the end-to-end onboarding process, including the deployment and setup of provided equipment for new hires.
- Monitor system performance and proactively resolve connectivity and security issues for remote staff.
- Maintain an accurate inventory of provided equipment and coordinate replacements when necessary.
- Collaborate with the IT infrastructure team to ensure secure and efficient remote access environments.
- Document technical issues and resolutions in the ticketing system to improve our internal knowledge base.
Qualifications
- 2+ years of professional experience in IT support, help desk, or technical customer service roles.
- Strong proficiency in Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Experience configuring and maintaining remote access tools (VPN, RDP, TeamViewer, etc.).
- Excellent verbal and written communication skills for effective remote client interaction.
- Ability to work independently with a high degree of self-motivation and discipline.
- CompTIA A+ certification or equivalent technical knowledge is highly preferred.