Job Description
Join our award-winning tech team as a Remote IT Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical assistance to our clients across California. Full equipment provided including laptop, headset, and ergonomic home office setup. Enjoy the flexibility of remote work while making a tangible impact in a fast-growing SaaS environment.
Why You'll Love Working With Us: Competitive salary, comprehensive benefits, career development stipends, and a culture that prioritizes work-life balance. We're a remote-first company committed to your success.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain company-provided equipment (laptops, peripherals, network devices)
- Document all support cases in ticketing system with detailed resolution steps
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct proactive system monitoring and maintenance to prevent issues
- Develop and maintain technical documentation and training materials
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- 3+ years of IT support experience in a remote or hybrid environment
- CompTIA A+, Network+, or equivalent certification required
- Proficiency with Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic and problem-solving skills with customer-first mentality
- Experience with ticketing systems (Zendesk/Jira) and remote access tools
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Reliable high-speed internet connection required