Job Description
Join TechConnect Solutions Inc., a leader in remote IT infrastructure, as a Remote IT Support Specialist based in Los Angeles. We provide all necessary equipment including high-performance laptops, dual monitors, noise-canceling headsets, and specialized software to ensure your success. This full-time role offers competitive compensation, comprehensive benefits, and the flexibility to excel from anywhere in the Los Angeles area. Be part of a dynamic team revolutionizing how businesses manage technology while enjoying a supportive, inclusive culture focused on professional growth and work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via ticketing systems and video conferencing
- Configure and maintain company-provided IT equipment including laptops, peripherals, and security software
- Document troubleshooting procedures and create user guides for remote team members
- Collaborate with cross-functional teams to implement IT security protocols and system updates
- Monitor system performance and proactively address potential technical disruptions
- Train new hires on remote work tools and equipment setup processes
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Proficiency with Windows/macOS, cloud platforms (AWS/GCP), and remote access tools
- Certification in CompTIA A+, Network+, or equivalent technical certification
- Exceptional problem-solving skills with ability to diagnose issues via remote channels
- Strong written and verbal communication skills with experience in remote collaboration
- Ability to work independently with minimal supervision while meeting SLAs
- Valid California driver's license for occasional on-site equipment delivery