Job Description
Join our dynamic team as a Remote IT Support Specialist in Chicago! We're urgently hiring and providing all necessary equipment to ensure your success. Enjoy the flexibility of remote work while delivering exceptional technical support to our clients across the US.
This full-time position offers competitive compensation, comprehensive benefits, and opportunities for professional growth. If you're passionate about technology and thrive in a remote environment, we encourage you to apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install and configure company-provided equipment (laptops, peripherals, software)
- Document all support tickets and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system health and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support/helpdesk roles
- Strong knowledge of Windows/macOS, networking fundamentals, and cloud services
- Excellent troubleshooting skills with hardware and software issues
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Exceptional communication and customer service skills
- Self-motivated with ability to work independently in remote environment
- Reliable high-speed internet connection required