Job Description
Are you ready to join a forward-thinking team? Apex Tech Solutions is seeking a talented Remote IT Support Specialist to join our growing workforce.
We are offering a fully remote position where we provide all necessary equipment. This is a fantastic opportunity for tech enthusiasts looking to work from the comfort of their homes in North Carolina or Georgia.
Why Choose Apex Tech Solutions?
- Equipment Provided: We supply a high-performance laptop, monitor, keyboard, and headset.
- Full-Time Stability: Join a company with a track record of employee retention and growth.
- Flexible Schedule: Enjoy the freedom of a remote work environment with a standard full-time schedule.
If you have a passion for technology and excellent communication skills, we want to hear from you.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for remote employees via remote access tools.
- User Support: Provide exceptional customer service to internal staff, answering tickets and resolving queries efficiently.
- System Management: Assist with software deployment, patch management, and maintaining secure IT environments.
- Equipment Maintenance: Manage the provisioning and basic maintenance of company-provided equipment.
- Communication: Act as the primary point of contact for IT-related inquiries and documentation.
Qualifications
- Experience: 2+ years of experience in IT support, Help Desk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent experience.
- Remote Work Experience: Proven ability to work remotely with minimal supervision.
- Technical Skills: Proficiency in Windows and macOS operating systems, Office 365, and remote support tools (e.g., TeamViewer, LogMeIn).
- Communication: Strong verbal and written communication skills to interact with diverse teams.