Job Description
Join TechConnect Solutions as a Remote IT Support Specialist and launch your career immediately! We're hiring professionals in Albuquerque, NM to provide exceptional technical support to clients nationwide. Enjoy the flexibility of remote work with all necessary equipment provided – including laptop, headset, and software licenses. This is your chance to join a dynamic team and start working within days.
Why TechConnect? We offer competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. As a growing tech company, we invest in our people's success through ongoing training and career advancement opportunities.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and troubleshoot system problems via phone, chat, and remote access
- Document support tickets and maintain detailed case notes
- Collaborate with senior engineers to resolve complex technical challenges
- Train users on new systems and best practices
- Monitor system performance and recommend improvements
Qualifications
- Minimum 2 years of IT support experience
- Proficiency with Windows and macOS operating systems
- Strong knowledge of networking concepts and protocols
- Excellent communication and problem-solving skills
- Ability to work independently and manage time effectively
- CompTIA A+ certification preferred
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)