Job Description
Join TechFlow Solutions' dynamic remote team as an IT Support Specialist! We're hiring immediately and providing all necessary equipment for your home office. This full-time role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology while supporting our innovative clients across the US.
As a key member of our IT infrastructure team, you'll deliver exceptional remote technical support to enterprise clients. Our comprehensive benefits package includes health insurance, 401K matching, and professional development stipends. Experience the freedom of remote work with full company-provided hardware and software.
Responsibilities
- Provide remote technical support via phone, email, and chat for enterprise clients
- Troubleshoot and resolve hardware, software, and network issues
- Deploy and configure company-provided equipment (laptops, peripherals, software)
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex IT incidents
- Monitor system performance and proactively address potential issues
- Train clients on new technologies and security protocols
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- CompTIA A+ or equivalent certification required
- Expertise in Windows, macOS, and network troubleshooting
- Strong problem-solving skills with customer service focus
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and manage multiple priorities
- Excellent written and verbal communication skills