Job Description
Join TechNexus Solutions as a Remote IT Support Specialist and become part of our award-winning team! We're urgently hiring tech professionals to deliver exceptional remote support across the US. As a fully remote role, you'll receive top-tier equipment including laptop, headset, and software licenses – everything needed to excel from home. This is your opportunity to work with cutting-edge technology while making a tangible impact in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via remote tools
- Manage ticket systems, document solutions, and maintain service level agreements
- Deploy and configure company-provided equipment to remote employees
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct security audits and implement best practices for remote work environments
- Train users on new technologies and optimize system performance
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows OS, cloud platforms (AWS/Azure), and networking fundamentals
- CompTIA A+/Network+ or equivalent certifications required
- Strong diagnostic skills with experience in remote desktop and monitoring tools
- Excellent written/verbal communication with customer-first mindset
- Ability to work independently while collaborating in a virtual team
- Proven track record in documenting procedures and knowledge bases