Job Description
Apex Digital Solutions is revolutionizing the tech support landscape. We are currently seeking a dedicated Remote IT Support Specialist to join our growing team in Virginia.
Why Join Us?
- Equipment Provided: We cover the cost of your high-end laptop, monitor, and peripherals—no upfront costs for you.
- Flexible Schedule: Enjoy the freedom of part-time work that fits your lifestyle.
- Modern Environment: Work from anywhere with a stable internet connection.
As a key member of our support team, you will ensure our remote workforce remains productive and secure. We value professional growth and provide ongoing training opportunities.
Responsibilities
- Provide Tier 1 & Tier 2 technical assistance via phone, email, and remote desktop tools.
- Configure, install, and troubleshoot laptops, printers, and software applications.
- Manage the lifecycle of provided equipment, including setup and maintenance.
- Document all technical issues, resolutions, and steps taken in our CRM system.
- Collaborate with the internal security team to ensure compliance with company policies.
- Respond to helpdesk tickets within established SLAs.
Qualifications
- High school diploma or GED equivalent (Associate's degree in IT or related field preferred).
- Previous experience in IT support, help desk, or customer service roles.
- Proficient in Windows 10/11 and MacOS operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting.