Job Description
Are you a tech expert looking for a remote opportunity that comes with top-tier gear?
We are seeking a highly skilled Remote IT Support Specialist to join our dynamic team in San Jose, CA. At Apex Digital Solutions, we believe that great work requires great tools. That's why we provide all our remote employees with premium equipment, including high-performance laptops, dual monitors, ergonomic accessories, and 24/7 technical support to ensure you can focus on what matters most.
In this role, you will be the first line of defense for our internal staff, troubleshooting hardware and software issues, managing user accounts, and ensuring a seamless remote work experience. If you are passionate about technology and want to work from home with a company that invests in your success, apply today!
Responsibilities
- Provide Tier 1 & Tier 2 Technical Support: Troubleshoot hardware, software, and network issues for remote employees via ticketing systems and video conferencing.
- Equipment Management: Set up, configure, and deploy new workstations, ensuring all provided equipment meets company standards.
- Software & Security Administration: Manage user access, install updates, and enforce security protocols to protect company data.
- Remote Collaboration: Collaborate with cross-functional teams to resolve complex technical challenges and improve remote workflows.
- Documentation: Maintain detailed records of incidents, resolutions, and standard operating procedures.
Qualifications
- Experience: Minimum of 3 years of experience in IT Help Desk or Technical Support.
- Remote Work Experience: Proven ability to work effectively in a remote environment.
- Certifications: CompTIA A+ or higher certification is strongly preferred.
- Technical Skills: Proficiency in Windows/macOS, Microsoft Office 365, Active Directory, and remote access tools.
- Communication: Excellent written and verbal communication skills to explain complex technical concepts to non-technical users.