Job Description
Are you looking for a stable career with Equipment Provided?
We are Apex Digital Solutions, and we are currently Urgently Hiring for a highly skilled Remote IT Support Specialist. This is a unique opportunity for a tech enthusiast in Tucson, AZ to join our elite remote team. We are committed to providing our employees with the best-in-class hardware and software to ensure productivity and comfort from home.
As a Remote IT Support Specialist, you will be the first line of defense for our distributed workforce, troubleshooting technical issues, managing IT assets, and ensuring seamless operations. We cover all your remote work needs, so you can focus on delivering exceptional service.
Why Apply?
- Equipment Provided: We provide a premium MacBook Pro, 27-inch 4K Monitor, Ergonomic Chair, Noise-Canceling Headphones, and a high-speed internet stipend.
- Flexible Schedule: Enjoy a work-life balance with a supportive remote culture.
- Competitive Pay: Earn between $65,000 and $85,000 annually based on experience.
Don't miss this chance to advance your career in a growing tech hub. Apply today to become part of our Tucson-based remote team!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for remote users regarding computers, printers, peripherals, and software applications.
- Asset Management: Manage the lifecycle of equipment provided to employees, including setup, deployment, and return procedures.
- Remote Support: Utilize remote desktop tools (e.g., TeamViewer, LogMeIn) to assist users with connectivity and system errors.
- Security Compliance: Enforce company security policies and ensure all remote workstations are secure and up-to-date.
- User Training: Conduct virtual training sessions to educate staff on best practices for cybersecurity and software usage.
- Help Desk Management: Maintain a high ticket resolution rate and prioritize issues based on business impact.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent technical certification.
- Experience: 2+ years of experience in IT support, help desk, or technical support roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficiency in Windows 10/11, macOS, and common office software (Microsoft Office, Google Workspace).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Location: Must reside within the United States and be based in or near Tucson, AZ.