Job Description
Join TechSolutions NV's dynamic team as a Remote IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional remote technical support to our Las Vegas-based clients. This immediate hire opportunity offers competitive compensation, flexible remote work, and career growth in a fast-paced environment. If you're passionate about solving complex IT challenges and delivering outstanding customer service, apply now to start your journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage user accounts, permissions, and security protocols
- Install and configure operating systems and applications
- Document technical solutions and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Monitor network performance and implement optimizations
- Provide end-user training on technology best practices
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication
- Experience with ServiceNow or similar ticketing systems
- Ability to work independently with minimal supervision