Job Description
Join TechFlow Solutions immediately as our Remote IT Support Specialist! We're urgently hiring tech-savvy professionals to deliver seamless virtual support to our Chicago-based clients. Enjoy flexible hours while making an impact in a dynamic remote environment.
Why Apply?
- Immediate start with competitive compensation
- 100% remote work with flexible scheduling
- Comprehensive benefits package
- Growth opportunities in a rapidly scaling tech firm
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document all interactions in ticketing systems
- Collaborate with cross-functional teams on complex resolutions
- Maintain security protocols for client systems
- Train users on new technologies and best practices
- Monitor system performance and proactively address issues
Qualifications
- 3+ years of remote IT support experience
- Expertise in Windows/macOS/Linux environments
- CompTIA A+/Network+ certification preferred
- Strong communication and problem-solving skills
- Experience with cloud platforms (AWS/Azure)
- Ability to work independently with flexible hours
- Valid US work authorization required
- Chicago residency preferred