Job Description
Join TechFlow Solutions Inc. as a Remote IT Support Specialist and become an integral part of our innovative team. We're seeking a tech-savvy professional to deliver exceptional remote IT services to our clients across Milwaukee and beyond. This immediate hire opportunity offers the flexibility of remote work while making a tangible impact in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and the chance to grow your career with a forward-thinking company. Apply now and start your journey with us today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain virtual workstations and cloud-based applications
- Create and maintain detailed documentation of IT processes and solutions
- Collaborate with cross-functional teams to implement IT security protocols
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and network troubleshooting
- Strong communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision
- Must have reliable high-speed internet connection and dedicated home office space