Job Description
Join InnovateTech Solutions as a Remote IT Support Specialist and become part of a dynamic team revolutionizing tech services in the Research Triangle! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base. Enjoy flexible hours, a collaborative virtual environment, and the opportunity to solve complex challenges while advancing your career. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote access tools
- Document incident tickets, solutions, and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Conduct user training on security best practices and new technologies
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills with networking fundamentals
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Ability to work independently with minimal supervision