Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become part of our award-winning tech team! We're hiring immediately for a fully remote position based in North Carolina with all equipment provided. This is your chance to launch or advance your tech career with a company that values innovation, work-life balance, and professional growth. Enjoy flexible hours while resolving technical challenges for our diverse client base across the US.
What We Offer:
- Complete home office setup (laptop, monitors, peripherals)
- Comprehensive benefits package (health, dental, vision)
- Professional development stipend
- Collaborative virtual work environment
Responsibilities
- Provide Tier 2/3 technical support for hardware/software issues
- Manage remote desktop installations and configurations
- Document troubleshooting processes and solutions
- Collaborate with cross-functional teams on system improvements
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Windows/macOS and cloud platforms
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow)
- Valid North Carolina work authorization