Job Description
Join our award-winning cybersecurity firm as a Remote IT Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to provide seamless remote technical support to our diverse client base across El Paso and beyond. Enjoy flexible work arrangements while solving complex challenges in a dynamic environment.
As a key member of our remote support team, you'll be the frontline hero ensuring our clients' systems run flawlessly. We offer comprehensive benefits, career growth opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Deliver exceptional remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, network connectivity, and security protocols
- Install, configure, and maintain virtual workstations and cloud infrastructure
- Create detailed documentation of troubleshooting procedures and solutions
- Collaborate with cross-functional teams to implement system improvements
- Conduct remote security audits and vulnerability assessments
- Maintain high client satisfaction through proactive communication
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Valid Texas driver's license (occasional on-site visits required)