Job Description
Join TechNova Solutions as a Remote IT Support Specialist and become an integral part of our innovative tech team! We're hiring immediately for motivated professionals in Denver to provide exceptional technical support from home. Enjoy flexible remote work while solving complex challenges for Fortune 500 clients. If you're passionate about technology and thrive in dynamic environments, this is your opportunity to accelerate your career with industry-leading training and competitive benefits.
Responsibilities
- Deliver remote technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues via ticketing systems and live chat
- Document all support activities and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Proactively monitor systems to prevent downtime and ensure optimal performance
- Train end-users on security best practices and new technology implementations
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills with ability to troubleshoot remotely
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira) preferred