Job Description
We are currently seeking a dynamic and skilled Remote IT Support Specialist to join our elite technical team in El Paso, TX. If you are looking for an immediate hire opportunity with a company that values innovation and employee growth, this is your chance to shine.
In this role, you will be the lifeline of our technical infrastructure, delivering top-tier support to clients from a remote setting. We are proud to provide all necessary equipment, including laptops, monitors, and peripherals, ensuring you have the tools you need to succeed right out of the gate.
Responsibilities
- Provide remote technical support via phone, email, and remote desktop tools to diagnose and resolve hardware and software issues.
- Install, configure, and maintain operating systems (Windows, macOS) and office productivity software.
- Manage and troubleshoot company-issued devices, ensuring optimal performance and security.
- Monitor network traffic and system alerts to proactively identify and resolve potential outages.
- Document all technical tickets, resolutions, and customer interactions in the ticketing system.
- Collaborate with the engineering team to implement improvements to our remote infrastructure.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- CompTIA A+ or Network+ certification is a strong plus.
- 1-3 years of experience in IT support, help desk, or a related technical field.
- Strong knowledge of PC hardware, peripherals, and networking concepts.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively in a remote environment.