Job Description
About the Role: Apex Digital Solutions is seeking a dedicated Remote IT Support Specialist to join our growing team. We offer a fully flexible work environment, allowing you to work from anywhere in the United States. We are looking for individuals available for immediate hire who are passionate about resolving technical issues and providing top-tier customer support.
This position is perfect for candidates residing in Tampa, FL or Virginia looking for remote opportunities, though we welcome applicants from all locations.
Why Join Us?
- Flexible Hours: Create a schedule that works for your lifestyle.
- Immediate Start: Onboarding begins immediately upon selection.
- Remote-First Culture: Work from the comfort of your home.
Responsibilities
- Provide tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues.
- Manage and prioritize incoming IT service tickets in the helpdesk system.
- Document all technical interactions and resolutions accurately.
- Collaborate with the engineering team to implement permanent solutions.
- Maintain a high level of customer satisfaction in all interactions.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- 1-3 years of professional IT support or Help Desk experience.
- Strong knowledge of Windows and macOS operating systems.
- Excellent written and verbal communication skills.
- Must have a reliable high-speed internet connection and quiet workspace.
- Ability to work independently with minimal supervision.