Job Description
We are looking for a highly skilled Remote IT Support Specialist to join our dynamic team in San Antonio. As a critical member of our technical staff, you will provide top-tier technical assistance to our clients, ensuring seamless operations from anywhere in the world. We are an immediate hire opportunity and are proud to provide all necessary equipment to get you started immediately.
Why Join Us?
• Equipment Provided: We supply a high-performance laptop, monitor, and ergonomic accessories.
• Immediate Start: Onboarding begins immediately upon offer acceptance.
• Remote Flexibility: Work from the comfort of your home in San Antonio.
Responsibilities
- Provide expert technical support to end-users via phone, email, and remote access tools, resolving hardware and software issues efficiently.
- Configure and set up new workstations, ensuring all security protocols and software licenses are correctly applied.
- Diagnose and troubleshoot network connectivity problems, printer issues, and operating system errors.
- Maintain a detailed log of all incidents, resolutions, and system changes for audit and reporting purposes.
- Collaborate with senior engineers to implement new IT policies and improve remote support workflows.
- Proactively monitor system performance and alert the team to potential issues before they affect users.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or Information Technology is a plus.
- Minimum of 1-2 years of professional experience in help desk, technical support, or IT assistance.
- Strong knowledge of Microsoft Windows, macOS, and mobile operating systems.
- Familiarity with remote access software (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Self-motivated and disciplined with a strong work ethic for a fully remote environment.