Job Description
Join our award-winning team as a Remote IT Support Specialist with flexible hours and immediate start! We're urgently hiring tech professionals in San Antonio, TX to deliver exceptional remote customer service. Enjoy a fully remote work environment with competitive compensation and growth opportunities. Apply now to become part of our innovative tech family!
Responsibilities
- Provide remote technical support via phone, chat, and email for diverse client systems
- Diagnose and resolve hardware, software, and network issues efficiently
- Document all troubleshooting steps and solutions in CRM systems
- Collaborate with senior engineers on complex escalations
- Conduct virtual training sessions for end-users
- Maintain security protocols and compliance standards
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of cloud services (AWS/Azure)
- Excellent written and verbal communication skills
- Experience with ticketing systems (Zendesk/Jira)
- Ability to work independently with flexible hours