Job Description
Join our dynamic team as a Remote IT Support Specialist in Louisville, KY! We're urgently hiring tech professionals to deliver exceptional service with flexible hours. Work from anywhere while supporting cutting-edge infrastructure. Enjoy competitive compensation, growth opportunities, and a culture that values innovation. Apply today and transform your career!
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Implement cybersecurity protocols and data protection measures
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Provide 24/7 on-call support (rotating schedule)
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in IT support with remote work experience
- CompTIA Network+ or equivalent certification required
- Expertise in Windows/macOS/Linux operating systems
- Proficiency in cloud platforms (AWS/Azure/GCP)
- Strong troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)