Job Description
Join NexusTech Solutions and revolutionize your career with our 100% remote IT Support Specialist position in Albuquerque, NM. We're urgently hiring passionate tech professionals to deliver exceptional virtual support while enjoying unparalleled work-life balance. This full-time role offers competitive compensation, comprehensive benefits, and the freedom to excel from anywhere in the United States.
What We Offer:
- 100% remote work environment with flexible hours
- Competitive salary plus performance bonuses
- Comprehensive health, dental, and vision insurance
- Professional development stipend
- Modern home office equipment allowance
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via remote channels
- Diagnose and resolve hardware/software issues across diverse platforms
- Implement and maintain cybersecurity protocols for remote infrastructure
- Collaborate with global teams using agile methodologies
- Document technical procedures and knowledge base articles
- Monitor system performance and proactively address vulnerabilities
- Train employees on remote security best practices
Qualifications
- 3+ years of remote IT support experience
- CompTIA Security+ or equivalent certification required
- Expertise in cloud platforms (AWS/Azure/GCP)
- Strong proficiency with VPN and RDP technologies
- CCNA or Network+ certification preferred
- Exceptional written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently across time zones