Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become a vital part of our award-winning team! We're seeking a dedicated professional to provide exceptional technical support during weekend shifts while working remotely from anywhere in the United States. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while supporting our Boston-based clients. If you're passionate about technology and thrive in dynamic environments, apply today!
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex system problems with minimal supervision
- Manage ticket queues and prioritize critical incidents during weekend shifts
- Document all support activities using our CRM system
- Collaborate with cross-functional teams to escalate unresolved issues
- Conduct periodic system maintenance and updates
- Maintain high customer satisfaction scores (CSAT >95%)
Qualifications
- 3+ years of experience in IT support or help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Strong troubleshooting skills across Windows/macOS environments
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- Ability to work independently during weekend shifts (Sat-Sun)
- Basic knowledge of cloud services (AWS/Azure/GCP)
- Proven problem-solving abilities with customer-centric approach