Job Description
Are you a technical expert looking for a flexible schedule? Apex Digital Solutions is seeking a highly skilled Remote IT Support Specialist to join our elite Dallas-based team. We offer a competitive hourly rate, comprehensive benefits, and the unique opportunity to work from the comfort of your home while supporting our clients on weekends.
In this role, you will serve as the first line of defense for technical issues, ensuring minimal downtime for our enterprise clients. If you are a problem-solver who thrives in a remote environment and has a passion for technology, we want to hear from you.
Why Join Us?
- 100% Remote Work: No commuting; work from your home office in Dallas, TX.
- Weekend Flexibility: Enjoy your weekdays free while earning premium weekend shift rates.
- Professional Growth: Access to cutting-edge training and certification programs.
Responsibilities
- Ticket Resolution: Manage and resolve complex IT support tickets (hardware, software, network) using Zendesk and Jira Service Desk within SLA guidelines.
- Remote Troubleshooting: Diagnose and resolve technical issues for remote employees, including VPN connectivity, password resets, and application access.
- System Monitoring: Monitor system performance and alerts during the weekend shift to proactively identify potential outages.
- Documentation: Maintain accurate and up-to-date technical documentation and knowledge base articles.
- User Support: Provide exceptional customer service and guidance to non-technical users via chat and email.
- Security Compliance: Assist in enforcing security protocols and patch management schedules.
Qualifications
- Experience: 1-3 years of experience in IT Support, Help Desk, or Technical Support.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and TCP/IP networking.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Availability: Must be available to work weekends (Friday through Sunday) on a rotating schedule.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk) is a plus.
- Education: Associate degree or certification (CompTIA A+ or Network+) preferred.