Job Description
Join TechFlow Solutions and revolutionize your career with our urgent remote IT Support Specialist position! Enjoy the freedom of 100% remote work while receiving weekly paychecks in the vibrant Philadelphia market. We're seeking passionate tech professionals to deliver exceptional digital experiences to our global clients. This is your opportunity to thrive in a dynamic environment with cutting-edge technology and flexible scheduling. Apply now to secure your spot in our rapidly expanding team!
Responsibilities
- Provide Tier 2/3 technical support for enterprise software and cloud infrastructure
- Resolve hardware, software, and network issues via remote access tools
- Document incident tickets and knowledge base articles with precision
- Collaborate with cross-functional teams on system integrations
- Monitor system health and implement preventative maintenance protocols
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years of IT support experience with remote work proficiency
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server, Active Directory, and Azure services
- Strong diagnostic skills for complex cloud environments
- Exceptional written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Proven problem-solving under tight deadlines