Job Description
Join TechFlow Solutions and transform your career with our exclusive remote IT Support Specialist position offering weekly pay! As a leader in tech staffing, we're seeking passionate professionals to deliver exceptional service to our San Antonio-based clients while enjoying the flexibility of remote work. This role combines competitive compensation with the security of consistent weekly payouts, making it perfect for candidates seeking financial stability alongside professional growth.
Why Apply?
• Weekly paycheck processing for immediate financial relief
• Comprehensive benefits package including health insurance and retirement plans
• Career advancement through our continuous learning programs
• Collaborative remote culture with regular virtual team-building events
• Dedicated equipment stipend for optimal home office setup
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote access
- Diagnose and resolve complex hardware/software issues including network connectivity, security protocols, and cloud applications
- Document all ticket resolutions using ServiceNow with detailed technical notes
- Collaborate with cross-functional teams to implement system upgrades and patches
- Conduct cybersecurity awareness training for end-users
- Monitor system performance using Splunk and Nagios
- Maintain compliance with SOC 2 and HIPAA regulations
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA Security+ and Network+ certifications required
- Proficiency in Azure AD, Office 365, and VPN configurations
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong problem-solving abilities with analytical mindset
- Excellent communication skills with clear technical documentation abilities
- Ability to work independently with minimal supervision
- Must reside in San Antonio metropolitan area for local compliance requirements