Job Description
Join Apex Tech Solutions as a Remote IT Support Specialist in Denver and enjoy the flexibility of work-from-home opportunities with weekly pay! We're seeking tech-savvy professionals to deliver exceptional remote technical support to our clients across the Denver metro area. This contract role offers competitive hourly rates, full remote work capability, and the stability of weekly payments. Be part of a dynamic team supporting Fortune 500 clients while advancing your career in the heart of Colorado's thriving tech scene.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Diagnose and resolve complex IT problems including Windows OS, cloud applications, and cybersecurity threats
- Document all support interactions using ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams to implement infrastructure improvements
- Train end-users on new technologies and security protocols
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Ability to work independently with minimal supervision