Job Description
Are you seeking a career that offers the flexibility of working from home while earning a competitive weekly paycheck? TechConnect Solutions is hiring a dedicated Remote IT Support Specialist to join our expanding team in San Diego and Illinois. We pride ourselves on providing 100% remote opportunities for talent across the nation, allowing you to live in San Diego while working for a global leader.
Why Join Us?
- Weekly Pay: Get paid every week for your hard work.
- 100% Remote: Work from the comfort of your home in San Diego or anywhere in Illinois.
- Modern Benefits: Comprehensive health, dental, and vision insurance.
- Flexible Schedule: Achieve work-life balance with flexible hours.
We are looking for a tech-savvy individual who excels in customer service and thrives in a self-directed environment.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat to end-users in the US.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with the engineering team to escalate complex technical problems.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs).
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 2 years of experience in remote technical support or help desk roles.
- Strong knowledge of Windows, Mac, and mobile operating systems.
- Excellent written and verbal communication skills.
- Must have a reliable high-speed internet connection and a dedicated home office space.