Job Description
Are you a tech-savvy problem solver looking for the perfect work-from-home setup? Metro Tech Solutions is seeking a dedicated Remote IT Support Technician based in Milwaukee, Wisconsin.
We understand that top performance requires top tools. That’s why we provide premium equipment directly to your home office, including high-performance laptops, dual monitors, ergonomic chairs, and peripherals. If you are passionate about technology and want to work from the comfort of your Milwaukee home, we want to hear from you.
Why Join Us?
- Equipment Provided: We outfit your home office with the latest technology.
- Flexible Schedule: Enjoy a healthy work-life balance.
- Competitive Pay: Earn between $65,000 and $85,000 annually.
- Growth Opportunities: Clear career progression paths within a dynamic tech team.
Responsibilities
- Provide remote technical support to internal employees via phone, email, and remote desktop tools.
- Configure, deploy, and troubleshoot hardware and software provided to remote staff.
- Maintain accurate documentation of all support tickets and resolutions in our CRM system.
- Collaborate with the IT team to ensure network security and data integrity across remote workstations.
- Conduct regular remote check-ins to ensure equipment functionality and user satisfaction.
- Assist in the onboarding process of new remote employees by setting up their equipment.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- CompTIA A+ Certification or equivalent technical knowledge.
- Proven experience working remotely with a strong sense of self-discipline and time management.
- Proficiency in troubleshooting Windows, macOS, and Android/iOS operating systems.
- Strong communication skills and a customer-first attitude.
- Must reside in the Milwaukee, Wisconsin area.