Job Description
We are urgently hiring a skilled Remote IT Support Specialist to join our team in Boston, MA. This is a fully remote position where we provide all necessary hardware and equipment to ensure you have the best possible home office setup.
At Apex Digital Solutions, we believe in empowering our remote workforce with top-tier technology. Whether you are troubleshooting network issues or managing software deployments, you will be at the forefront of our digital operations.
Why Join Us?
- Equipment Provided: We provide a high-performance laptop, 27-inch monitor, ergonomic keyboard, and noise-canceling headset.
- Flexible Schedule: Enjoy the freedom of working from home with a schedule that supports your work-life balance.
- Growth Opportunities: Clear career progression paths within our expanding tech team.
Responsibilities
- Hardware Setup & Management: Configure, deploy, and troubleshoot company-issued equipment for remote employees.
- Troubleshooting Support: Diagnose and resolve hardware and software issues remotely via remote access tools.
- Network Security: Ensure secure connections and VPN configurations for all remote workstations.
- Inventory Management: Maintain accurate records of all remote equipment and assets.
- Software Deployment: Assist in the installation and maintenance of operating systems and essential business applications.
- Helpdesk Support: Provide timely technical support via chat and email to internal stakeholders.
Qualifications
- Experience: Minimum of 2-3 years of experience in IT support or a similar technical role.
- Technical Skills: Proficiency in Windows and MacOS operating systems; knowledge of networking (TCP/IP, DNS) is required.
- Communication: Excellent verbal and written communication skills to interact with team members across the US.
- Self-Motivation: Ability to work independently with minimal supervision in a remote environment.
- Education: Associate’s degree in Information Technology or related field preferred.