Job Description
Join TechNova Solutions as a Remote Junior IT Support Specialist and launch your career in technology! We're seeking motivated entry-level professionals to deliver exceptional technical support to our clients across Pennsylvania. Enjoy the flexibility of remote work while gaining hands-on experience with cutting-edge systems. Our collaborative team environment offers mentorship, growth opportunities, and competitive benefits including health insurance and 401(k) matching. If you're passionate about problem-solving and eager to learn, apply today!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and troubleshoot user problems via phone, email, and chat
- Document support tickets and maintain accurate case records
- Collaborate with senior engineers on complex technical solutions
- Assist with system updates, patches, and security protocols
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong written and verbal communication skills
- Customer service experience with problem-solving mindset
- Ability to work independently in a remote setting
- CompTIA A+ certification or equivalent knowledge
- Proficiency with ticketing systems (e.g., Zendesk, Jira)