Job Description
Immediate Opening: Work From Home Night Shift Position in Ohio!
Nexus Solutions Group is urgently hiring dedicated professionals for our remote night shift customer service team. Enjoy the flexibility of working from home while supporting our clients' needs during evening hours. This is a full-time position with competitive pay and comprehensive benefits.
What You'll Love:
- 100% remote work environment
- Consistent night shift schedule (11 PM - 7 AM EST)
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Maintain detailed case notes in CRM systems
- Collaborate with day-shift teams for seamless handoffs
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work independently during night hours
- Basic troubleshooting knowledge for common tech issues
- Excellent problem-solving and communication skills