Job Description
Join our elite remote team as a Night Shift Customer Service Specialist at NexaTech Solutions! We provide all necessary equipment – including ergonomic workstation setup, noise-canceling headset, and high-speed laptop – so you can excel from home. This night shift role offers competitive pay, comprehensive benefits, and the opportunity to make a real impact while working during flexible hours.
Why Work With Us:
- Full equipment reimbursement package ($2,000 value)
- Health/dental/vision insurance starting day one
- 401(k) with 6% company match
- Paid upskilling certifications
- 24/7 tech support for remote workers
Responsibilities
- Resolve customer inquiries via phone, chat, and email during night shift hours (11 PM - 7 AM ET)
- Utilize provided CRM software to document interactions and maintain customer records
- Collaborate with global teams using VoIP and collaboration tools
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify process improvement opportunities
- Maintain strict confidentiality of customer data
Qualifications
- 2+ years customer service experience in remote/night shift environments
- Ability to work independently during night hours (11 PM - 7 AM ET)
- Proficiency with CRM software (Salesforce experience preferred)
- Exceptional written/verbal communication skills
- Reliable home internet (minimum 50 Mbps)
- Comfortable with provided equipment setup
- Flexible schedule availability including weekends