Job Description
Join Nexus Global Services as a Remote Night Shift Customer Specialist and transform your career while working from the comfort of your home. We're seeking dedicated professionals to deliver exceptional support during overnight hours across our Atlanta-based operations. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual team environment. This role requires reliable internet and a quiet workspace to ensure seamless client interactions.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during overnight shifts
- Resolve complex technical issues using proprietary CRM systems with 95% first-contact resolution
- Document interactions in Salesforce while maintaining HIPAA/GDPR compliance standards
- Collaborate with cross-functional teams to escalate unresolved issues and process improvements
- Meet/exceed KPIs including CSAT scores (target: 92%) and average handle time (AHT)
- Participate in bi-weekly virtual training sessions to enhance product knowledge
Qualifications
- 2+ years of customer service experience in remote or night shift environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (45+ WPM) and multitasking abilities during peak hours
- Ability to work independently with minimal supervision in a virtual setting
- High-speed internet (minimum 50 Mbps) and dedicated home office space
- Flexibility to work weekends and holidays as needed
- Excellent communication skills with neutral or Southern US accent