Job Description
Join Coastal Connect Solutions as a Remote Night Shift Customer Specialist and become an essential part of our award-winning support team! We're seeking dedicated professionals to deliver exceptional customer experiences from the comfort of their Virginia Beach homes during overnight hours. This role offers competitive compensation, comprehensive benefits, and a supportive virtual work environment designed for night owls who thrive in quiet, focused settings.
Enjoy the flexibility of remote work while making a tangible impact on customer satisfaction. Our cutting-edge technology stack ensures seamless operations, and our team culture values autonomy, growth, and work-life balance. Perfect for those seeking non-traditional schedules without sacrificing career advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during overnight shifts (10 PM - 6 AM)
- Resolve technical issues, billing concerns, and service disruptions with empathy and efficiency
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with day-shift teams for seamless customer handovers
- Meet/exceed performance metrics including resolution rates and customer satisfaction scores
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong typing skills (40+ WPM) and proficiency with digital tools
- Reliable high-speed internet and quiet home office setup
- Exceptional problem-solving and communication abilities
- Ability to work independently with minimal supervision
- Flexibility to adjust schedule during peak periods