Job Description
Join NexusConnect Solutions as a Remote Night Shift Customer Specialist and transform your career from home! We're seeking dedicated professionals to deliver exceptional customer support during evening hours while working remotely from Long Beach, CA. Enjoy flexible scheduling, competitive benefits, and the opportunity to grow with a forward-thinking company. Apply now to become part of our dynamic remote team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during night shift hours
- Resolve technical issues, troubleshoot product problems, and provide solutions
- Document interactions in CRM systems with accuracy and efficiency
- Collaborate with global teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvements for customer experience
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years customer service or technical support experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and troubleshooting tools
- Ability to work independently during night shifts (10 PM - 6 AM PST)
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet and quiet home office setup