Job Description
Join Nexa Solutions Inc. as a Remote Night Shift Customer Specialist and thrive in a flexible work-from-home environment while serving clients across the United States. This is your opportunity to excel in a dynamic role offering competitive compensation, comprehensive benefits, and career growth potential. Enjoy the freedom of remote work with structured night shift hours (10 PM - 6 AM MT), eliminating commute stress while delivering exceptional customer experiences. Our team values reliability, professionalism, and problem-solving skills – if you're a night owl seeking stability and autonomy, apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during night shift hours (10 PM - 6 AM MT)
- Resolve inquiries, troubleshoot technical issues, and process orders with precision
- Maintain detailed customer records in CRM systems and document interactions
- Collaborate with day-team specialists for seamless issue escalation and resolution
- Meet/exceed performance metrics including customer satisfaction (CSAT) and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service or technical support experience
- Proven ability to work independently during night shift hours
- High-speed home internet connection and quiet workspace
- Strong communication skills with clear phone etiquette
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize tasks in fast-paced environment
- Flexibility to adjust schedule during peak periods or emergencies