Job Description
Are you a night owl looking for a flexible, high-impact career? Apex Support Systems is hiring Remote Night Shift Customer Support Specialists to join our elite team. This is a 100% Work From Home position where you can enjoy the comfort of your own home while helping clients across the USA.
As a key member of our night operations team, you will handle complex customer inquiries, troubleshoot technical issues, and ensure our clients receive top-tier service during off-hours. No commute, no traffic—just pure productivity from the comfort of your couch.
Why Join Us?
- 100% Remote & Flexible Schedule
- Night Shift Premium Pay ($25 - $35/hr)
- Comprehensive Benefits Package
- State-of-the-art home office equipment provided
Responsibilities
- Manage a high volume of inbound customer tickets via phone and chat during the night shift.
- Diagnose and resolve technical issues and account queries with a focus on speed and accuracy.
- Maintain high customer satisfaction scores (CSAT) and First Contact Resolution (FCR) rates.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the day-shift support team to ensure seamless issue handovers.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED equivalent (Bachelor’s degree preferred).
- 1-2 years of experience in customer service or technical support.
- Must be available to work night shifts (e.g., 8:00 PM - 5:00 AM or 10:00 PM - 7:00 AM).
- Reliable high-speed internet connection and a quiet home workspace.
- Strong English communication skills (verbal and written).
- Proficiency in Microsoft Office Suite and CRM software.