Job Description
Join Nexus Global Solutions as a Remote Night Shift Customer Support Specialist and become a vital part of our award-winning client experience team. This fully remote position offers the flexibility to work from anywhere in Las Vegas while delivering exceptional service during peak overnight hours. You'll handle complex inquiries, resolve technical issues, and build lasting relationships with high-value clients in a fast-paced digital environment. We provide comprehensive training, premium equipment, and a supportive remote-first culture designed for work-life balance. Our competitive compensation package includes performance bonuses, healthcare benefits, and opportunities for career advancement in the growing tech support sector.
Responsibilities
- Manage high-volume inbound/outbound customer communications via phone, email, and chat during night shift hours (11 PM - 7 AM PST)
- Resolve technical issues and troubleshoot software/hardware problems for enterprise clients
- Document case details accurately in CRM systems and maintain compliance with SLAs
- Collaborate with global support teams to escalate complex issues and ensure resolution
- Proactively identify process improvements and contribute to knowledge base development
- Monitor client satisfaction metrics and implement retention strategies
- Maintain strict confidentiality of client data and adhere to security protocols
Qualifications
- Minimum 2 years of customer support experience in tech or B2B environment
- Proven ability to troubleshoot technical issues (hardware/software/network)
- Exceptional written and verbal communication skills with professional phone etiquette
- Comfortable working independently during overnight hours with minimal supervision
- Proficiency with CRM systems (Salesforce, Zendesk) and ticketing platforms
- Strong problem-solving skills with ability to remain calm under pressure
- High school diploma or equivalent; relevant certifications preferred
- Reliable high-speed internet connection and quiet home office setup