Job Description
Join our award-winning team as a Remote Night Shift Customer Support Specialist! GlobalTech Solutions is seeking dedicated night owls to deliver exceptional customer service during our peak overnight hours. Enjoy the flexibility of working from anywhere in El Paso while supporting our global clientele with cutting-edge technology and 24/7 operations.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive health benefits package
- Professional development stipend
- Remote work equipment allowance
- Employee wellness program
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases in CRM system with detailed notes
- Collaborate with day-shift teams for seamless handovers
- Maintain high customer satisfaction scores (CSAT)
- Adhere to SLA metrics and response time standards
- Participate in monthly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficient with CRM software (Salesforce experience a plus)
- Excellent communication skills in English and Spanish
- Strong problem-solving abilities
- Self-motivated with night shift availability
- Reliable high-speed internet connection
- Quiet, dedicated home workspace