Job Description
Join NexaCare Solutions as a Remote Night Shift Customer Support Specialist and become a vital part of our award-winning team! We're seeking dedicated professionals to deliver exceptional service during overnight hours while enjoying the freedom of remote work. With flexible scheduling, competitive compensation, and comprehensive benefits, this role offers the perfect balance between career growth and personal life. Our inclusive culture values work-life balance, innovation, and employee development—apply today and transform your career!
Responsibilities
- Provide 24/7 technical support and troubleshooting via phone, chat, and email during overnight shifts
- Resolve customer inquiries related to software, hardware, and account issues with speed and precision
- Document all interactions in CRM systems with detailed notes for seamless team collaboration
- Collaborate with global support teams to escalate complex issues and implement solutions
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Participate in continuous training to stay updated on product updates and support protocols
- Monitor system alerts and proactively address potential service disruptions
Qualifications
- Minimum 2 years of customer support experience, including night shift or flexible-hour roles
- Proficiency with remote work tools (Zoom, Slack, Jira) and CRM platforms (Salesforce)
- Exceptional problem-solving skills with ability to remain calm under pressure
- Strong written and verbal communication skills with clear, professional tone
- High-speed reliable internet connection and dedicated quiet workspace
- Ability to work independently while collaborating effectively in virtual teams
- Experience in tech, healthcare, or SaaS industries preferred
- Must be available to work 8-hour shifts between 10 PM - 6 PM PST