Job Description
Join our award-winning team as a Remote Night Shift Customer Support Specialist at GlobalTech Solutions! We're seeking dedicated professionals to deliver exceptional customer service during overnight hours while working from the comfort of your home in San Antonio, TX. Enjoy flexible scheduling, competitive pay, and comprehensive benefits while supporting our global clients with cutting-edge technology solutions.
What We Offer:
- 100% remote work with flexible scheduling options
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- 24/7 technical support
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with global teams to resolve complex escalations
- Meet/exceed performance metrics for response times and resolution rates
- Document and report recurring issues for product improvement
- Participate in ongoing training on new products and procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet workspace
- Experience with CRM software (Salesforce, Zendesk, etc.)
- Flexibility to work nights, weekends, and holidays as needed
- Passion for delivering exceptional customer experiences