Job Description
Join our elite cybersecurity team as a Remote Night Shift Customer Support Specialist. Protect global clients from digital threats while enjoying flexible remote work opportunities. We offer industry-leading training, cutting-edge technology, and a supportive culture that values your expertise. Work autonomously from anywhere in Kansas City while maintaining a crucial 24/7 security watch.
Responsibilities
- Monitor and respond to security incident alerts during night shift hours
- Provide Tier 2 technical support for enterprise cybersecurity clients
- Document incident reports and maintain security logs
- Collaborate with global security teams during critical incidents
- Conduct vulnerability assessments and patch management
- Train clients on security best practices
Qualifications
- 2+ years in IT security or customer support
- CompTIA Security+ or equivalent certification
- Experience with SIEM platforms (e.g., Splunk, QRadar)
- Strong written communication skills
- Ability to work independently during night hours
- Proficient in remote collaboration tools
- Valid U.S. work authorization required