Job Description
Join TechFlow Solutions as a Remote Night Shift Customer Support Specialist and become the backbone of our 24/7 client success team. This fully remote position offers the flexibility to excel from your San Antonio home while providing critical support during evening hours. You'll resolve complex technical issues, build client relationships, and contribute to our award-winning service culture—all with competitive compensation, comprehensive benefits, and career growth opportunities.
What We Offer:
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Tuition reimbursement program
Responsibilities
- Resolve technical inquiries and troubleshoot software/hardware issues via phone, chat, and email
- Document cases accurately in CRM systems and maintain detailed knowledge base entries
- Collaborate with Tier 2 engineers to escalate complex technical problems
- Monitor support ticket queues during assigned night shift hours (10 PM - 6 AM CT)
- Proactively identify opportunities to improve client experiences and support workflows
- Participate in quarterly training sessions to update technical knowledge
- Maintain 95%+ customer satisfaction score through quality interactions
Qualifications
- 2+ years of customer support experience in tech industry
- Strong troubleshooting skills for Windows/macOS and networking fundamentals
- Exceptional written and verbal communication abilities
- Comfortable working independently during night shift hours
- High-speed home internet and quiet workspace required
- Proficiency with Zendesk, Salesforce, or similar support platforms
- Ability to multitask in fast-paced environment while maintaining composure
- Valid Texas work authorization (no sponsorship available)